Shipping policy
Shipping Policy
Shootouts ’N Cellys
Last updated: October 14, 2026
1. Where We Ship
Shootouts ’N Cellys currently ships to customers in Canada and the United States. We do not currently offer international shipping outside these countries.
2. Order Processing & Production
Many of our products are made to order through our print-on-demand production partners. Each item is produced after an order has been placed. Production time is separate from shipping time. Processing and production times vary depending on the product, order volume, and production facility. Estimated processing and delivery information may be provided at checkout or in your order confirmation.
3. Shipping Times
Shipping times depend on the destination, shipping carrier, and production location.
As our products are made to order, please allow approximately 2–4 weeks for production and delivery. This is an estimated timeframe, not a guaranteed delivery date. Some orders may arrive sooner, while others may take longer depending on the product and destination.
Orders may experience delays during holidays, peak shopping periods, severe weather, customs processing, or carrier disruptions. We will communicate material delays and provide remedies as required by applicable law.
4. Shipping Rates
Shipping charges are calculated and displayed at checkout before payment. Rates may vary depending on the destination, product type, order size, and fulfillment location. Any free shipping promotions will be clearly advertised when available.
5. Multiple Shipments
Some orders may contain products fulfilled by different production partners. As a result, items from the same order may arrive in separate packages and on different dates. Customers will not be charged additional shipping fees after checkout solely because an order is shipped in multiple packages.
6. Order Tracking
When tracking is available, customers will receive a shipping confirmation email containing tracking information once their order has shipped. Tracking information may take some time to update after the carrier receives the package.
7. Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout. If you notice an error, contact us as soon as possible at hello@shootoutsncellys.com. We will attempt to correct the information before shipment, but changes cannot be guaranteed once an order has entered fulfillment. Any additional shipping charges resulting from an incorrect address will be handled in accordance with applicable law.
8. Lost, Delayed or Damaged Packages
If your order is significantly delayed, lost, or arrives damaged, please contact us at hello@shootoutsncellys.com. Include your order number and a description of the issue. We will investigate with the shipping carrier and production partner and provide an appropriate resolution in accordance with applicable consumer protection laws.
9. Customs, Duties & Taxes
Orders crossing the Canada–United States border may be subject to applicable customs procedures, import duties, or taxes. Any additional charges and responsibility for payment will be disclosed as required by law and reflected in checkout information where applicable.
10. Contact Information
Shootouts ’N Cellys
Email: hello@shootoutsncellys.com
Website: www.shootoutsncellys.com